At our iPrompt Infotech, we strive to provide you with exceptional design services and ensure your utmost satisfaction. We understand that sometimes circumstances may arise where a refund or return is necessary. To maintain transparency and clarity, we have developed the following refund and return policy:
Refund Eligibility:
Refunds are applicable only to services that have been paid for in advance.
Customized design work, such as logo design, website design, or branding services, are non-refundable once the design process has commenced, as they are highly personalized and tailored to your specific requirements.
Return Policy for Physical Products:
In the event that you have purchased physical products such as printed materials or promotional items, we accept returns for the following reasons:
Damaged or defective products: If you receive a damaged or defective item, please contact our customer support within 15 days of receiving the product, providing photographic evidence of the damage or defect. We will assess the situation and provide a suitable resolution, which may include a replacement or refund.
Incorrect order fulfillment: If we have shipped an incorrect product that does not match your original order, please notify us within [number of days] of receiving the product. We will arrange for the return of the incorrect item and send you the correct product promptly.
Refund Process:
To initiate a refund request, please contact our customer support team within 15 days of the service payment or product delivery, providing a detailed explanation of your concern or reason for the refund.
Our team will review your request and determine if it meets the eligibility criteria for a refund.
If your refund request is approved, we will process the refund within 30 days using the original payment method. Please note that depending on your financial institution, it may take additional time for the funds to reflect in your account.
Non-Refundable Items and Services:
Design services that have been fully delivered or completed cannot be refunded.
Any third-party costs incurred during the design process, such as stock photos, fonts, or printing expenses, are non-refundable.
Communication and Resolution:
We value open and effective communication. If you encounter any issues or concerns with our services or products, please contact our customer support as soon as possible. We are committed to finding a fair and satisfactory resolution to any problems you may face.
Please note that this refund and return policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay updated.
If you have any questions or require further clarification regarding our refund and return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your experience with our design agency is exceptional from start to finish.
Need help?
Contact us at sales@ipromptinfotech.com for questions related to refunds and returns.and